Frequently Asked Questions
Everything you need to know about shopping with Princess Polly.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags still attached to be eligible for a refund or store credit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay, Klarna, and Shop Pay.
Can I change or cancel my order after it's been placed?
Our team works quickly to pack your order, so we are often unable to make changes. Please contact our customer service team immediately if you need to request a cancellation.